Profit centers can affect a dentists credibility

Aug. 1, 2000
The April issue of Dental Economics had an article ("The Jameson Files") in which an Oklahoma dentist (Dr. John Jameson) did a question-and-answer interview with two dentists regarding profit centers in the dental office.

Donald M. Smith, DDS

Oklahoma City, Okla.

The April issue of Dental Economics had an article ("The Jameson Files") in which an Oklahoma dentist (Dr. John Jameson) did a question-and-answer interview with two dentists regarding profit centers in the dental office.

I find the term "profit center" offensive. I also find the concept to be unprofessional.

A nearby carwash has profit centers focusing on gasoline, detailing, and carwashing, along with the waiting room profit center which sells food, drinks, maps, and knick-knacks. I accept this approach from a carwash, but not from a dental office.

If I enter the reception area of a medical office, I don`t expect to encounter the retail sale of food and drink, blood-pressure cuffs, stethoscopes, blood-sugar monitors, or urine strips. I would further be put off if an office assistant asked me to follow him or her into the office`s laboratory profit center, and from there into the X-ray profit center.

Let`s carry this a step further. If I go to a cancer-treatment center and I am introduced to its chemotherapy profit center, its radiation profit center, and its surgery profit center, then I will perceive a conflict of interest toward my personal well-being. Likewise, I say that retail sales in the dental office affects the credibility of the professional.

Sponsored Recommendations

Moving to the Cloud? Don’t Miss These Best Practices and Tips for a Smooth Transfer!

Whether you recently decided to make the leap or are still thinking it over, moving from server-based to cloud-based practice management software requires careful thought and ...

“The Cloud”: A Primer

You've likely heard of “cloud-based” practice management software, but understanding it is another matter. Simply put, it involves accessing data via the internet, offering flexibility...

Patient-Led Financing: Getting Patients to “YES”

Discussing dental costs can be uncomfortable, but patient-led financing lets patients privately explore options that fit their budget, making it easier to accept necessary care...

Patient Convenience: 6 Tips to Boost Loyalty to Your Practice

Is your practice easy for patients to work with, or is there room for improvement? A recent report highlights that convenience, especially in digital support and access, often...