A tapestry adorns a wall in the consultation room
Click here to enlarge imageTeam members go out of their way to give patients a WOW experience, which starts with a pain-free experience. The office offers conscious sedation to help anxious patients be relaxed during dental procedures. The team continues the unique office experience by offering warming paraffin hand treatments, Tempur-Pedic foam chair pads, fleece blankets, and of course, caring, empathetic people. This is explained on the Tel-A-Patient Message on Hold, which tells of all the great services of “comfort and enjoyment” provided in Dr. Shipp's office.
The office understands that the basis of good restorative dentistry is a healthy foundation. The hygiene department is well-trained in advanced periodontal treatments. Hygienists are excellent patient educators, helping patients understand the importance of a healthy mouth.
They utilize piezo electric scalers and medications to treat periodontal disease. Hygienists also use the Acclaim intraoral camera to help patients understand the need for restorative care and what their options are. Hygienists are always ready to lend a helping hand to other team members.
The business office is manned by three outstanding team members who share the duties. Basically, two team members specialize in the financial matters of the practice while the remaining team member handles the incoming calls and the recare program.
This person is a converted dental assistant so she can answer most questions that arise. She also has great knowledge of the stress that sometimes can occur in a clinical area so she can be empathetic with the rest of the team.
The practice's mission statement sums up the goals of this unique office:
- To guide our patients along a path of optimal health and wellness, for life.
- To nonjudgmentally deliver the highest quality care, with empathy and understanding.
- To continually pursue excellence through continuing education, personal and team growth, and mastery of leading-edge technology.
- To treat our patients as individuals.
- To deliver this care with first-class, five-star service.
- To respect our patients' time.
- To accept our patients as partners in their wellness.
- To assume a leadership role as a resource — a window of information with concern for our patients' overall well-being.
- To consistently deliver more than would reasonably be expected.
Shipp Dentistry
Phillip P. Shipp IV, DDS, PLLC
4515 Harding Road, Suite 312
Nashville, TN 37205 • Phone: (615) 292-4100
Cosmetic and Family Dentistry
e-mail: phillip.shipp@comcast.net
Web site: www.phillipshipp.dds.com