Dentistry Unmasked

Why team members and patients leave you | with Dr. Matt Allen

July 2, 2024

When it comes to retaining employees and patients, trust matters more than anything else. In this episode, we dive into how trust makes or breaks your practice.

Pamela Maragliano-Muniz, DMD, Chief Editor

David R. Rice, DDS, Chief Editor of DentistryIQ and Founder of igniteDDS

High-trust companies have 50% higher team productivity. High-trust leaders retain 32% more team. Eighty-eight percent of customers who trust you will buy again, and 72% of those people will refer their friends and family. In short, trust matters!

So if you aren't measuring it—or maybe you didn't even realize that was possible—join us and our guest Dr. Matt Allen as we dive into how the human side of your dental practice makes or breaks your success.

Learn more about Matt at differentkind.com or contact him [email protected].

More episodes of Dentistry Unmasked

Dentistry Unmasked

Dental divides: The tug of war between elite and essential care with Dr. Marcos Vargas and Dr. Abdi Sameni

Dentistry Unmasked

Fifty and fabulous: Milestones, memories & more to come

About the Author

Pamela Maragliano-Muniz, DMD | Chief Editor

Pamela Maragliano-Muniz, DMD, is the chief editor of Dental Economics. Based in Salem, Massachusetts, Dr. Maragliano-Muniz began her clinical career as a dental hygienist. She went on to attend Tufts University School of Dental Medicine, where she earned her doctorate in dental medicine. She then attended the University of California, Los Angeles, School of Dental Medicine, where she became board-certified in prosthodontics. Dr. Maragliano-Muniz owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics. You may contact her at [email protected].

About the Author

David R. Rice, DDS | Chief Editor of DentistryIQ and Founder of igniteDDS

As seen on The Doctors, David R. Rice, DDS, chief editor of DentistryIQ and founder of igniteDDS, the nation’s largest new dentist and student community, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He leads a team-centered, restorative and implant practice in East Amherst, New York. With 28 years of practice in the books, he’s trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks.

Updated February 7, 2024