On-demand webinar: New patients may not be the answer for long-term growth
The on-demand recording for this presentation is now available. Register today to access the video!
Summary
Retention is a metric crucial, but often underrated in dentistry. Everyone tends to be focused on new patient acquisition, yet the average patient retention rate is 57%.
When patients stay with your practice, a lot of problems related to acquisition disappear. But if patients aren’t committed to your practice the greater the hits you’ll take on revenue.
For dental leaders focused on same-store sales and maximizing growth through retention this webinar discusses:
What You'll Learn:
- Why retention is a crucial metric to win
- How to calculate your retention rate
- How to benchmark bad/good/great retention
- 3 Best practices to increase retention
Speakers
Kevin Harper is a Senior Implementation Specialist at Kleer and Membersy. He focuses on building successful and scalable dental membership plans for practices. Kevin enjoys growing dental practices while also helping patients get the care they need.
